Terms and conditions
These Website Standard Terms and Conditions written on this webpage shall manage your use of this website. These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.
This website can be accessed at www.neux.co.za and is run by Neux electronics cc based in South Africa hereafter referred to as Neux
Neux is a business in the retail industry that sells a wide variety of products
South African Sales Only
We sell and ship Products only within South Africa. We will not make deliveries outside of South Africa.
Legal Capacity To Transact
If you are under the age eighteen (18) years you cannot place orders with Neux. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Should Neux suffer any damage or other losses as a result of a transaction entered into by a minor, Neux reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Neux.
Placing Your Order
You may place an Order on the Web Site. When you place your Order, we will issue you with an Order Number. We will do this by email. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however, Neux will make every effort to supply Products to you. We do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. Neux and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone
Payment Methods And Processing
Payment can be made via Visa and Mastercard. Card transactions will be acquired for (Neux) via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details will be stored by (Your Company) separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Order processing will not begin until we receive all the information we need. Orders placed on a weekend or a Public holiday will not begin order processing until the next business day. Business days are Monday through Friday, excluding Public holidays. We process credit card payments after you submit and/or confirm the order. Where you pay by EFT you must pay the price payable in South African Rands as indicated on your Order Confirmation within 3 days from the date that the order is placed. If payment is not received within 3 days from the date of placing an order, Neux reserves the right to cancel the transaction. You may be required to provide further documentation and identification for additional security
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Neux always seeks to list Products with the most competitive prices. Neux reserves the right to change prices for Products displayed on the website at any time before you place an Order. The price of products shown excludes shipping costs. Shipping cost is a separate charge which is shown on the product page and is calculated upon the checkout process. Please note that promotional prices and shipping offers do not apply to wholesale, bulk or commercial orders.
Delivery of Your Products
Delivery time takes up to 8 working days from the date your payment is received. Delivery to remote, farm and outlying areas can take longer. Please note that EFT payments take an additional 1-2 business days to process. Neux makes every effort to deliver your Product according to the estimated delivery times provided. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.
Coupons and Gift Vouchers
Neux in its absolute discretion may from time to time provide discount Coupons to existing and/or new customers. Coupons can only be used towards the payment of Products on our website. Each Coupon can be used only once and only one Coupon per order will be accepted. Any other Terms and Conditions governing the use of a coupon will accompany that Coupon. We will determine the content of Terms and Conditions Governing Coupons in its absolute discretion. Gift vouchers and Coupons are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without consent.
Guarantee and Warranty
Guarantees and warranties apply under the Consume protection act. Nothing in these Terms and Conditions excludes the application of those guarantees.
If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund. Replacement depends on stock availability at the time
If you think that a Product is defective you should contact our Customer Service Help Centre and a Neux Customer Service Representative will assist you. A photo may be requested to assist with the assessment of your claim. If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property. When a refund is given, the returned Product becomes our property
Returning a Product
Returning a product if you change your mind
If you change your mind about a purchase or make an incorrect choice and notify us within 7 days of delivery, we will provide you with a refund for unopened products after the goods are returned to us. The refund will be for the product price paid less the return shipping charge. Risk of loss or damage to the goods will not be assumed by Neux until the item has been received by us. This return policy does not apply to: Clearance bin products, refurbished products, underwear, swimwear, earrings, personalised products, CDs/DVDs, computer/console games or if specifically noted as excluded on the product listing or newsletter.
We usually take up to seven workings days to assess and process returns from date of receipt. Refunds can take a further seven working days to process
A Must Have A Return Authorisation is required for replacement Products and refunds. Where Customer Service has provisionally determined that a Product is defective and eligible for a return, Customer Service will issue you with an RA. Products cannot be returned without a RA. The Product should be returned to Neux within 14 calendar days of the issuance of the RA. Where possible, all Products should be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product. If the accessories are not included, only a partial refund will be applied.
Organising the Return of Products
Products must be returned whenever we agree to provide you with a refund or replace the Product. Customer Service will issue you a RA which you must affix to the product.
Some Products – Manufacturer Warranty
Some Products sold through Neux are serviced and supported by the manufacturer, distributor or supplier. Neux recognises that customers purchasing some products, such as electronics and computers, require a high level of support therefore we would ask you to contact the manufacturer or supplier for trouble-shooting assistance. If the manufacturer or supplier is unable to assist, and the product is covered by a consumer guarantee, Neux will provide a suitable remedy.
Products with User-Generated Data Capabilities
Repairs The repair process of your goods may result in the loss of some or all user-generated data. Please ensure that you have made a copy of any data saved on your goods prior to submitting it for repair. Goods returned for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. When returning a computer, laptop, phone or tablet, please remove all passwords and/or Apple ID’s from the unit to allow the repairer to access the device for the assessment/repair process. If you do not remove these the repairer may need to contact you directly to get this information in order to repair the unit
Computer Hardware – Exclusions and Limitations
To the extent permitted by law, Neux is not liable for any damage to or loss of any programs, data, or other information stored on any media contained within electronic or computing Products. Recovery and reinstallation of system and application software and user data are the responsibility of the consumer are not covered by the Neux warranty on Electrical, petrol operated & Motorised Product. In relation to any computing media Product, or any computing hardware Product or computing part contained within a Product, to the extent permitted by law, Neux is not liable for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or any other basis of liability, including but not limited to lost profits, downtime, goodwill, damage to or replacement of equipment and property, any costs of recovering, reprogramming, or reproducing any program or data stored in or used with Neux Products supplied to you, and any failure to maintain the confidentiality of data stored on the Product. Neux specifically does not represent that it will be able to repair any Product or replace a Product without risk to or loss of programs or data. Where a computing Product needs to be returned to DealsDirect for replacement, repair or inspection, to the extent permitted by law Neux is not liable for the loss or confidentiality of any data you may leave on the computing Product.
Your Data – Use And Protection
By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing and delivering your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Neux Products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other Neux Products, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Neux shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
Credit Card Fraud
While Neux employs Secure Sockets Layer (SSL) technology software for its transactions with our customers, Neux will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.
Fraud Protection or Prevention Procedures
When you place your Order by either a Credit Card or PayPal you may be sent an email from our Fraud Prevention Officer requesting further information, such as a copy of your credit card and drivers license for identification. After verification this information will be destroyed. In this case, until your order has passed internal Fraud Prevention procedure checks your order will remain on Pending status. If you do not provide the requested information within 7 days, your order will be cancelled and your payment will be refunded back to the method in which you paid. These information requests are sent to help protect Credit Card and PayPal account holders from online fraud
You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Neux. Any unauthorised assignment shall be deemed null and void. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby. Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition. Neux reserves the right to change the Terms and Conditions of sale at any time.
Content from this website may not be used for marketing or other purposes without our written consent
To the extent permitted by law, Neux is not liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Neux, and Neux shall be entitled to a reasonable extension of time for the performance of such obligations
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.
This Website is provided “as is,” with all faults, and Neux makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.
Limitation of liability.
In no event shall Neux nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and Neux, including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
Reviews and Comments
Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide us, including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as nonconfidential and non-proprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.
In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false e mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason
These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa without giving effect to any principles of conflicts of laws. Neux chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,
If any these provisions shall be deemed invalid, void, illegal, or for any reason unenforceable, that condition shall be deemed several and shall not affect the validity and enforceability of any remaining provision.
Variation of terms
Neux may, in its sole discretion, change this agreement or any part thereof at any time without notice. By using this Website, you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.